Mysobeys Survey | Step-by-Step Guide – Win Gift Card

Sobeys, a leading Canadian grocery chain, is committed to offering top-notch services and products to its customers. As part of its continuous effort to improve, Sobeys has introduced the survey, a customer satisfaction survey designed to gather feedback and insights from shoppers. By participating in this Survey, customers not only help Sobeys enhance their shopping experience but also get a chance to win exciting rewards.

About Sobeys

Sobeys Inc., founded in 1907 by John W. Sobey, began as a small meat delivery business in Stellarton, Nova Scotia. Over the years, it has grown into one of the largest food retailers in Canada, with over 1,500 stores under various banners, including Sobeys, Safeway, IGA, Foodland, FreshCo, and Thrifty Foods. The company is known for its commitment to quality, freshness, and exceptional customer service.

Why Sobeys Runs the Survey

The survey is part of Sobeys’ ongoing initiative to maintain high standards and continually improve their services. The main reasons Sobeys runs this Survey are:

  1. Customer Feedback: To gather honest feedback from customers about their shopping experiences.
  2. Service Improvement: To identify areas where improvements can be made in product offerings, store layout, and customer service.
  3. Customer Engagement: To engage with customers and show their opinions are valued and taken seriously.
  4. Competitive Edge: To better stay ahead of competitors by understanding customer needs and preferences.

Step-by-Step Guide to Completing the Survey

Mysobeys Survey

Participating in the survey is very simple. Here’s a detailed guide to help you through the process:

  1. Purchase Requirement: Purchase at any Sobeys store. You will need the receipt to enter the Survey.
  2. Access the Survey:
  1. Choose Language: Select your preferred language (English or French).
  2. Enter Receipt Details: Enter the store number, transaction number, date, and time of your visit as printed on your receipt.
  3. Start the Survey: Click on the “Start” button to begin the Survey.
  4. Answer Questions: Respond to all the questions based on your recent shopping experience. Questions will typically cover:
  • Overall satisfaction with the visit.
  • Quality and availability of products.
  • Cleanliness and organization of the store.
  • Friendliness and helpfulness of staff.
  • Speed of checkout process.
  1. Provide Additional Comments: There will be a section where you can leave additional comments or suggestions.
  2. Enter Personal Information: Provide your contact details, including name, phone number, and email address. This is necessary for entering the sweepstakes.
  3. Submit the Survey: Review your responses and submit the Survey.

Rules for the Survey

To ensure fairness and transparency, Sobeys has outlined specific rules for the survey:

  1. Eligibility:
  • Participants must be legal residents of Canada.
  • Participants must be at least 18 years old.
  1. Survey Entry:
  • A purchase is required to enter the Survey.
  • Each receipt can be used only once for survey entry.
  1. Entry Period: Entries are accepted within a specific period after receipt. Ensure you complete the Survey promptly.
  2. Sweepstakes Entry:
  • Upon completing the study, participants are automatically entered into the sweepstakes for a chance to win.
  1. Limitations:
  • Employees of Sobeys and their immediate family members are not eligible to participate.
  • The Survey must be completed honestly. Any false information will result in disqualification.

The Reward for the Survey

Participants in the survey have the opportunity to enter a sweepstakes draw. The reward details may vary, but generally, participants can win Sobeys gift cards or other exciting prizes. These rewards are Sobeys’ way of thanking customers for their valuable feedback and encouraging them to continue sharing their shopping experiences.

Contact Details of Sobeys

For any inquiries or further information, customers can contact Sobeys through the following channels:

  • Customer Service Phone Number: 1-888-476-2397
  • Email Address:[email protected]
  • Mailing Address: Sobeys Inc., Customer Care Department, 115 King Street, Stellarton, Nova Scotia, B0K 1S0, Canada.

How to Find Your Local Sobeys Store Hours

To ensure you have the most accurate and up-to-date information about your local Sobeys store hours, you can use several methods:

  1. Store Locator Tool: Visit the Sobeys website ( and use the store locator tool. Enter your postal code or city to find the nearest Sobeys store and view its specific hours of operation.
  2. Google Maps: A quick search on Google Maps can provide you with the store hours for your nearest Sobeys location, along with directions and contact details.
  3. Contacting the Store: You can always call the store if you prefer direct confirmation. The contact number for each store is typically available on the Sobeys website or through an online search.
  4. Mobile App: If Sobeys offers a mobile app, it often includes store hours, special promotions, and other helpful information for customers.

Questions Asked in the Survey

The survey typically includes the following questions:

  1. Rate your overall satisfaction with your visit.
  2. How satisfied were you with the availability of products?
  3. How would you rate the quality of the products purchased?
  4. Was the store clean and well-organized?
  5. Were you satisfied with the friendliness of the staff?
  6. How would you rate the speed and efficiency of the checkout process?
  7. Did you find everything you were looking for?
  8. How likely are you to recommend Sobeys to friends and family?
  9. Any additional comments or suggestions?

FAQ About the Survey

  • Is a purchase necessary to participate in the Survey? Yes, a purchase is required to obtain the receipt needed for survey entry.
  • How often can I participate in the Survey? You can participate each time you purchase and receive a new receipt.
  • What happens to my feedback after I submit the Survey? Sobeys’ management reviews your feedback to identify areas for improvement and enhance the overall customer experience.
  • How will I know if I’ve won the sweepstakes? Winners are typically notified via the contact details provided during the survey entry. Make sure to provide accurate information.
  • Can I take the Survey in French? Yes, the Survey is available in both English and French.
  • Is my personal information safe? Yes, Sobeys ensures that all personal information collected through the Survey is kept confidential and used only for the sweepstakes and to improve customer service.
  • What should I do if I encounter technical issues while taking the Survey? If you experience any technical problems, you can contact Sobeys customer service for assistance.

Typical Sobeys Store Hours

Most Sobeys stores follow a standard schedule, ensuring they are open and accessible to customers during peak shopping. While there can be variations depending on the specific location, the typical hours for Sobeys stores are as follows:

  • Monday to Sunday: 7:00 AM to 10:00 PM

These hours allow customers to shop at their convenience, whether they prefer early morning grocery runs or evening visits after work.

Variations by Location

It’s important to note that store hours can vary significantly depending on the location. Some stores in urban areas may open earlier and close later to accommodate the higher foot traffic, while stores in smaller communities might have shorter hours. Additionally, specific Sobeys-owned banners, like FreshCo or Thrifty Foods, might have different operating hours.

Holiday Hours

Mysobeys Survey

Sobeys stores typically adjust their hours during holidays. Major holidays like Christmas, New Year’s Day, Easter, and Thanksgiving often see reduced hours or closures. On such occasions, check the specific hours for your local Sobeys store. Typically, the hours during holidays are:

  • Christmas Eve: 7:00 AM to 6:00 PM
  • Christmas Day: Closed
  • Boxing Day: 9:00 AM to 6:00 PM
  • New Year’s Eve: 7:00 AM to 6:00 PM
  • New Year’s Day: 9:00 AM to 6:00 PM
  • Thanksgiving: 7:00 AM to 6:00 PM
  • Easter Sunday: Closed


The survey is an excellent opportunity for customers to share their shopping experiences and help Sobeys improve its services. By participating, customers contribute to enhancing their favourite grocery store and stand a chance to win exciting rewards. Sobeys values every customer’s feedback and uses it to ensure that they continue to provide high-quality products and exceptional service. So, the next time you shop at Sobeys, take a few minutes to complete the Survey and make your voice heard.

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